Zetta Enables Managed Service Providers to Improve Customer Care with Advanced Cloud Data Protection Portal
Streamlined Portal Makes Customer Onboarding and Usage Reporting Easier while Single-Pane View Enables Faster Decision Making on Backup and Recovery Actions
Zetta, a leading provider of high-performance cloud backup and disaster recovery solutions, today announced a new version of its cloud data protection portal which provides Managed Service Providers (MSPs) with streamlined cloud backup and recovery operations and more efficient reporting capabilities. With the Zetta Portal, MSPs can more quickly identify issues impacting their customers and provide better and more detailed, actionable reports back to their customers.
A primary benefit of the new Zetta Portal is its single-pane view, which more readily presents key information and requires fewer clicks and less portal navigation. Customers with errors or missed syncs appear at the top of the list, eliminating the need to do more filtering. MSPs can now see at a glance how a customer's storage usage compares relative to other customers, and they can also sort customers by alphabetical order, an efficiency improvement they requested.
“In talking to our MSP partners we found they really depend on our portal to clearly understand customer issues as they occur, and to manage and report on what can be a very large number of accounts. We saw the need to improve the organization of the reporting and provide a deeper and more detailed view into usage, and errors, should they occur,” said Mike Grossman, CEO, Zetta.
- Key enhancements to the Zetta Portal include:
- Weekly historical backup job status at a glance
- Faster performance
- Customers’ usage graphs sorted by current month and year, and past year
- Sort customers by most recent status of backup job (errors, warnings, and missed backups)
- Filter protected systems by most recent status of backup job
Zetta’s advanced portal also enables easier onboarding of new customers. Previously customers were defaulted to a trial setting, which only worked if the MSP offered a trial. Now customers are automatically added under paid status, saving valuable time.
“At Zetta we’re making it easy for MSPs to quickly onboard and activate cloud backup and recovery without heavy entry expenses or management overhead,” said Grossman. “MSPs can more easily sell, set up, maintain and support powerful, enterprise-class cloud backup and recovery for new and growing customers that bring recurring revenue.”
The Zetta Portal offers a multitenant interface integrated with Autotask and Connectwise so service providers spend fewer hours on backup and deployment operations. This enables MSPs to quickly capitalize on high-growth opportunities to deliver disaster recovery and business continuity without added hardware investments or dedicated backup staff.
“Zetta is the ideal solution for MSPs that want a powerful cloud-based backup and recovery solution for their customers, without the cost and overhead of building and maintaining their own managed environment,” said Scott Smeltzer, President, On-site Tech Support. “The enhanced Zetta Portal makes it even easier to manage. We can see all of our backup and recovery customers in a single view and take quick actions when needed without searching and digging through multiple customer screens and accounts. We especially like the way you can now convert trial accounts into paid accounts right from the main customer page.”
The new Zetta Portal is available now. For more information on becoming a Zetta MSP partner, visit: www.zetta.com/partners.
Zetta is an award-winning provider of high-performance cloud backup and restore and disaster recovery solutions that are a worry-free choice for businesses and managed service providers. The Company’s direct-to-cloud approach provides businesses a fast and reliable way to protect, access and quickly recover their business-critical data and systems—both physical and virtual – without the need for costly extra hardware. For more information, visit www.zetta.com.